Dansons SA350 Compact Electric Stand Assist + FREE Sling

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Warranty & Returns

Dansons Medical offers a limited warranty on all patient lifts, slings, and accessories to be free of defects in workmanship and product performance. This warranty is extended only to the original purchaser/user and is therefore non-transferable.

Any warranty claims must be submitted through an authorized dealer or distributor that sold the original product with proper proof of sale and serial number supplied. Prior authorization from Dansons Medical is required for any warranty replacement, and we reserve the right to replace parts and/or accessories in lieu of sending complete new patient lifts.

Dealers and distributors will be billed for any advance warranty replacement items shipped and credited at 100% only when the defective items have been returned to Dansons Medical and proven defective. Product returned without a Dansons Medical return authorization will be refused. Returns received 30 days after the issuance of a return authorization will also be refused as the authorization will have expired.

The final disposition of warranty claims will be subject to our inspection of the returned items. Dansons Medical has the right to determine valid claims based on the individual circumstances of each claim. Warranty claims will be denied should evidence of the following be determined:

• Misuse of product, modification of product, or failure to maintain as per the owner’s manual

• Serial number removed or defaced

• Normal wear and tear

Dansons Medical warrants the following products and components for the time period specified:

• Lift frames and spreader bar: 3 years

• Actuator: 2 years

• Parts including casters, pendant: 2 years

• Control box, battery, and charger: 1 year

• Weigh Scale: 2 years

• Spryte stand aid all components: 2 years

• Hydraulic pumps: 1 year

• Reusable slings: 6 months

Dansons Medical Single Patient Slings are designed for limited use with one patient and may not be washed. Dansons Medical will replace any disposable slings found to have a manufacturing defect. Normal wear and tear will not be covered under warranty.

Return Policy – DME Superstore

At DME Superstore, we are committed to providing high-quality medical equipment and ensuring customer satisfaction. Please review the following return guidelines carefully before placing your order as this item is non-returnable for one of the following reasons:

• Custom-Made Items:
  Products that are custom-built or made-to-order cannot be returned. Please verify all specifications prior to purchase.
• Order Cancellation:
  Once production has begun on a custom item, the order cannot be canceled.
• Hygiene & Safety Regulations:
  Due to FDA guidelines and health safety standards, certain items are non-returnable, even if unused.
• Installed Products:
  Any item that has been installed or used is not eligible for return.
• Open-Box Items:
  Products sold as “Open-Box” are final sale and non-returnable.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

• If your item arrives damaged or incorrect, we recommend refusing the delivery.
• If the item was delivered without a signature and arrives damaged or incorrect, please contact DME Superstore Customer Support right away so we can assist you promptly.

If you have any questions before purchasing, our team is here to help ensure you select the right product for your needs.