Refund & Return Policy
DME Superstore 30-Day Return Policy
At DME Superstore, your satisfaction is our top priority. If you need to return an item, we’re here to help. Please review our 30-day return policy for a smooth and transparent process.
📦 Return Eligibility
- Return Window: Items are eligible for return within 30 days of the purchase date. Some items are non-returnable. Please see the list below for non-returnable items.
- Item Condition: Returned items must be in original NEW condition, including packaging, manuals, and accessories.
- Products that are used, damaged, or altered may be subject to higher restocking fees or may not qualify for a refund.
🔁 How to Start a Return
-
Sign In to Your Account
Click “Sign In Account & List” at the top of our site. Log in using your email, phone, or Shop account. A one-time login code will be sent to you. -
Select Your Order
Locate the order you wish to return. If it’s within 30 days, click “Request Return.” -
Approval & Instructions
A DME Superstore representative will review your request and email your Return Merchandise Authorization (RMA) number with a prepaid label. -
Ship Your Return
Attach the return label and ship your item. Return shipping costs are the responsibility of the customer unless otherwise stated. -
Refund Processing
Refunds are issued once your return is received and inspected. A 15% restocking fee applies to all returns unless you opt for store credit.
🚫 Non-Returnable Items
Due to health, hygiene, or customization regulations, the following items cannot be returned once opened or used:
- Hearing Aids (unless a money-back guarantee applies)
- Mattresses & Used Beds
- Wound Care Items (once opened)
- Incontinence Aids (opened or used)
- Oral Care Supplies
- Batteries
- Cushions, Pillows, Wedges, and Bed Sheets (if opened/used)
- Custom-Built or Special-Order Items
- Green Transporter Ninja Scooter, GIO Golf, Green Transporter Q-Express
- Open Box or Used items are final sale & not returnable
🚚 Large Item & Freight Returns
For large items that require freight pickup, please follow these additional steps:
- Ensure the item is in its original packaging and securely placed on a pallet.
- Properly strap and protect the product for transport.
- Print multiple copies of your Bill of Lading (BOL) — one for your records and one for the carrier.
- Schedule a pickup date/time and ensure an adult is present for collection.
🧾 Warranty & Damaged Items
If your order arrives damaged or missing parts, please contact us immediately. We’ll help initiate a manufacturer’s warranty claim.
If you choose not to exercise a valid warranty, the item will fall under the standard 30-day return policy and restocking fees may apply.
💳 Refund Information
- Refunds are issued to your original payment method after inspection and approval.
- Please allow 5–7 business days for the refund to appear on your account.
- Unauthorized returns may not qualify for refunds.
📞 Need Help?
We’re here to help with any questions regarding your return, warranty, or replacement.
📧 support@dmesuperstore.com
📞 (1-888-376-1658)
Thank you for choosing DME Superstore — your trusted source for quality medical equipment and mobility solutions.
🛠️ DME Superstore Warranty Policy
We stand behind the quality of our products. Most items sold at DME Superstore include a manufacturer’s warranty to ensure your equipment performs safely and reliably for years to come.
📜 Standard Warranty Coverage
- All products carry the original manufacturer’s warranty against defects in materials or workmanship.
- Warranty coverage begins on the date of delivery to the customer.
- Warranties can include repair or replacement of defective parts or units at no additional cost. Each warranty is different so please refer to your products specific warranty.
- Service under warranty may be provided by DME Superstore or directly through the manufacturer, depending on the item.
⚙️ Warranty Process
-
Contact Us Immediately
If your item arrives damaged, defective, or missing parts, notify us right away. We’ll verify the issue and begin the warranty process. -
Submit Details
Provide photos, serial numbers, or proof of purchase if requested. This helps us coordinate directly with the manufacturer for a quick resolution. -
Manufacturer Review
The manufacturer may repair, replace, or send replacement parts based on their evaluation. -
Resolution Confirmation
We’ll keep you informed throughout the process and ensure your replacement or repair is completed promptly.
🚫 Warranty Exclusions
Most Warranties do not cover damage caused by:
- Improper use, misuse, or negligence
- Normal wear and tear (e.g., rubber accessories, tires, upholstery)
- Unauthorized repairs or modifications
- Accidents, spills, or environmental damage
Warranty terms vary by manufacturer and product type. Please refer to your product’s documentation for specific coverage details.
🔧 Large Equipment & Power Products
For larger products such as scooters, lift chairs, or power wheelchairs:
- Warranty coverage is often provided directly through the manufacturer.
- Repairs or part replacements may be arranged through authorized service centers.
- Some manufacturers offer in-home service warranties for convenience.
💡 Using a Warranty vs. Return
If an issue occurs upon delivery (such as missing parts or damage), it is best to use the manufacturer’s warranty instead of returning the item.
If a customer chooses not to exercise the warranty, the issue will fall under the standard 30-day return policy and may be subject to a restocking fee.
📞 Warranty Support
Need warranty assistance or have product questions? We’re here to help.
📧 support@dmesuperstore.com
📞 1-888-376-1658
Our team will gladly assist with documentation, manufacturer contact, or product replacement steps.