30-Day Return Policy for DME Superstore
At DME Superstore, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our 30-day return policy below:
1. Return Window: Returns are accepted within 30 days of the purchase date.
2. Item Condition: Items must be returned in their original condition, including all packaging, manuals, and accessories. Items that have been used, damaged, or altered will not be eligible for a refund.
3. Return Process:
• Contact our customer service team to initiate a return or log in to your account to start a return.
• You will receive a Return Merchandise Authorization (RMA) number that must be included with your return.
• Return shipping costs are the responsibility of the customer.
4. Restocking Fee: A 15% restocking fee will be applied to all returned items.
5. Refund: Once the returned item is received and inspected, a refund will be issued to the original payment method minus the 15% restocking fee.
6. Non-Returnable Items: Certain items, such as personal care products and custom-made equipment, are not eligible for return due to health and safety regulations. Items must be returned in unused condition in order to receive a refund. Refunds are only processed after inspection.
7. Store Credit: You can request a store credit in the full amount to avoid and restocking fees.
How To Initiate A Return
Step 1. From any page on our site, click the "My Account" link right above the DME Superstore logo as seen in the image below.
Step 2. Login in via your email address, phone number or SHOP account. You will be sent a one time login code. No password is required.
Step 3. Once logged in, find the order that you would like to return and if the order is still within the return window, click the button "Request Return". (Please note that if the return window of 30 days has expired, you will not see that option).
Step 4. A DME Superstore representative will review your return as soon as possible. Once your return has been approved, you will receive an email with return instructions and a prepaid return label.
Step 5. In most cases, your refund will be processed once the tracking number has been confirmed and it is on it's way to us. In certain cases, we may wait to process your refund until the item has been returned and inspected.
* Large Item Returns: Please note that if it is a large item that requires a freight carrier to pick up the item, a separate set of instructions will be emailed to you. Larger items that require a freight pick up also require the following:
- Item must be in the original packaging, on a pallet, properly strapped down for security and safety.
- A BOL (Bill Of Lading) will be emailed to you. Please print multiple copies for your records and to hand to the driver picking up your item.
- A scheduled pick-up day and time is required. An adult must be present for pick-up as well.
If you have any questions please reach out to our team for assistance as we aim to make the return process as simple as possible. Thank you
If you have any additional questions, please feel free to reach out to
We value your business and are here to help with any questions or concerns you may have about your return. Please contact our customer service team for more information.
DME Superstore Team