Step-by-Step Guide: White Glove Delivery Service

Please keep in mind that white glove delivery option are only available for specific products at checkout. White Glove Delivery always includes in home set-up.

 

White Glove Delivery: Customer Guide

1. Scheduling Your Delivery

• Coordination: Our team will contact you to arrange a convenient date and time for delivery.

• Confirmation: We will confirm your delivery details, including your address and any special instructions.

 

2. Pre-Delivery Preparation

• Communication: You’ll receive a notification prior to the delivery day with a time window for our arrival.

• Clear Path: Please ensure the pathway to the setup location is clear of obstacles for smooth delivery.

 

3. Delivery Day

• Arrival Notification: Our team will notify you when they are on their way to your home.

• Professional Handling: Your item will be carefully unloaded and brought to the desired location in your home.

 

4. In-Home Setup

• Placement: We will place the item in the exact location you specify.

• Assembly and Installation: Our delivery team will handle any required assembly and ensure the item is fully operational.

• Testing: We’ll test the product and ensure it meets our quality standards before we leave.

 

5. Clean-Up

• Packaging Removal: All packaging materials will be removed and disposed of, leaving your space tidy.

 

6. Customer Walk-through

• Product Overview: Our team will explain the basic operation and features of your product.

• Questions Answered: We’ll address any concerns or questions you may have about your new item.

 

7. Final Confirmation

• Approval: You’ll be asked to inspect the product and confirm the delivery and setup are satisfactory.

• Signature: A signature will finalize the delivery process.

*please note that is the item arrives damaged in any way, please refuse delivery and take a picture if possible of the damaged area.

8. Follow-Up

• Customer Support: Contact information for future support will be provided.

• Satisfaction Check: We’ll follow up after delivery to ensure you are completely satisfied with your experience.

 

Enjoy your new product with the confidence and convenience of our White Glove Delivery service!