Step-by-Step Guide: White Glove Delivery Service
Please keep in mind that white glove delivery option are only available for specific products at checkout. White Glove Delivery always includes in home set-up.
White Glove Delivery: Customer Guide
1. Scheduling Your Delivery
• Coordination: Our team will contact you to arrange a convenient date and time for delivery.
• Confirmation: We will confirm your delivery details, including your address and any special instructions.
2. Pre-Delivery Preparation
• Communication: You’ll receive a notification prior to the delivery day with a time window for our arrival.
• Clear Path: Please ensure the pathway to the setup location is clear of obstacles for smooth delivery.
3. Delivery Day
• Arrival Notification: Our team will notify you when they are on their way to your home.
• Professional Handling: Your item will be carefully unloaded and brought to the desired location in your home.
4. In-Home Setup
• Placement: We will place the item in the exact location you specify.
• Assembly and Installation: Our delivery team will handle any required assembly and ensure the item is fully operational.
• Testing: We’ll test the product and ensure it meets our quality standards before we leave.
5. Clean-Up
• Packaging Removal: All packaging materials will be removed and disposed of, leaving your space tidy.
6. Customer Walk-through
• Product Overview: Our team will explain the basic operation and features of your product.
• Questions Answered: We’ll address any concerns or questions you may have about your new item.
7. Final Confirmation
• Approval: You’ll be asked to inspect the product and confirm the delivery and setup are satisfactory.
• Signature: A signature will finalize the delivery process.
*please note that is the item arrives damaged in any way, please refuse delivery and take a picture if possible of the damaged area.
8. Follow-Up
• Customer Support: Contact information for future support will be provided.
• Satisfaction Check: We’ll follow up after delivery to ensure you are completely satisfied with your experience.
Enjoy your new product with the confidence and convenience of our White Glove Delivery service!