Shipping Policy for DME Superstore

 

At DME Superstore, we are committed to ensuring that your orders are shipped promptly and efficiently. Below are the details of our shipping policy:

1. Shipping Carriers:

• We partner with reliable carriers including FEDEX, UPS, USPS, GLS, Speedy Delivery, OnTrac and freight carriers to ensure your order is delivered safely and on time.

2. Processing Time:

• Orders are processed and shipped the same day or the next business day, ensuring minimal waiting time for your products. For a more accurate shipping and delivery time frame, see the product page you are wanting to purchase for delivery estimates

3. Order Tracking:

• Tracking information is automatically sent to your email once your order ships. You can also log in to your account on our website to review your order status and tracking details.

4. Freight & White Glove Deliveries:

• Orders requiring freight or white glove delivery services may take additional time. These services include a scheduled delivery date to ensure a seamless experience.

5. Expedited Delivery:

• Expedited shipping options are available on qualifying products for customers who need their orders delivered faster. Please check product details or contact customer service for more information on eligibility.

*Delivery time frames for most products ar 2-5 days after you purchase. Larger items that require a freight carrier for delivery can take additional time as a scheduled delivery day/time is required. If you are purchasing with white glove delivery, that can add 1 week to your delivery time frame. 

*please note that delivery time frames are an estimate and not guaranteed as additional factors can come in to play. We cannot gaurentee the exact delivery time as we rely on carriers like FEDEX, UPS, USPS, GLS, GSO, Speedy &  more to deliver all orders. Any expedited shipping fees paid will be refunded if the time frame is missed.

 

Shipping Damage Claims

• Report shipping damage to support@dmesuperstore.com with photo/video proof.
• Must be reported within 5 days of delivery.

We aim to provide the best shipping experience possible and appreciate your trust in DME Superstore. For any questions or special shipping requests, please contact our customer service team.