Easy Manual Folding for Travel & Storage

The Genie folds quickly and smoothly, making it simple to lift into a vehicle, store at home, or take with you on trips.

Adjustable Tiller for Personalized Control

Find your perfect riding position with an easy-to-adjust tiller, designed to provide better comfort, improve steering control, and a tailored fit for every user.

Padded Seat with Adjustable Armrests

Enjoy a comfortable, supportive seating position with a padded seat and armrests that adjust to suit your preferences for added comfort and stability.

Rear Suspension for a Smooth, Stable Ride

Rear suspension absorbs bumps and uneven surfaces, delivering a smoother, more confidence inspiring ride across pavements, paths, and indoor environments.

Specifications

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FAQs

Warranty

Warranty Coverage

• 12-month parts-only warranty for:

  • Mobility Scooters

  • Electric Wheelchairs

  • Lithium Batteries

  • Vehicle / Car Lifts

   

• Warranty begins on date of delivery to dealer or end user.

• Accessories (baskets, bags, covers, etc.) are not covered unless confirmed in writing.

What the Warranty Covers

The warranty covers free replacement parts for manufacturing defects during normal use.

Covered Components

Mechanical Parts

• Traction motors

• Gearboxes / transaxles

• Drive shafts

• Brake assemblies

• Steering mechanisms

• Suspension components (manufacturing defects only)

• Car lift mechanical systems

Electrical Components

• Motor controllers

• Circuit boards (PCBs)

• Wiring harnesses

• Joystick / throttle controls

• Battery connectors

• Dashboard or tiller control panels

• Car lift electronics, sensors, remotes

Structural Components

• Frames and chassis

• Seat posts / towers

• Fork assemblies

• Tiller columns

• Structural support bars

• Car lift structural frames

Batteries (Manufacturing Defects Only)

• Internal cell failures

• BMS defects

• Internal connection faults

• Case or seal manufacturing defects

Chargers

• Covered only for internal electrical faults or manufacturing defects.

Actuators

• Seat lift actuators

• Recline actuators

• Car lift actuators

• Positioning actuators

What the Warranty Does NOT Cover

Labour & Service

• Labour costs

• Technician or call-out fees

• Diagnostics

• Installation costs

• Transport or shipping

Wear & Tear Items

Not covered:

• Tires and tubes

• Bearings and bushings

• Upholstery

• Cosmetic plastics

• Trim pieces and decals

• Light bulbs / LEDs

• Normal deterioration from use

Accidental or Environmental Damage

Not covered:

• Collisions or drops

• Transport damage (unless Monarch carrier caused it)

• Water exposure

• Corrosion from improper storage

• Pest or contamination damage

Misuse or Neglect

Not covered if caused by:

• Exceeding weight limits

• Improper charging

• Outdoor or humid storage

• Extreme temperatures

• Using unapproved chargers or batteries

• Improper terrain usage

• Lack of maintenance

Unauthorized Repairs

• Any unauthorized repair or modification voids warranty for affected parts.

Third-Party Accessories

• Damage caused by non-Monarch components is not covered.

Warranty Claim Process

Dealers must submit:

• Product model and serial number

• Detailed issue description

• Photos or videos

• Diagnostic codes (if applicable)

Monarch may request:

• Additional testing

• Return of defective parts

Warranty approval is at Monarch’s discretion.

Warranty Remedies

If approved, Monarch will:

• Supply replacement parts at no cost

• Provide installation guidance if needed

Monarch does NOT cover:

• Labour

• Travel costs

• Installation consumables

• Downtime or revenue loss

Liability Limitations

Monarch is only responsible for replacement parts for verified manufacturing defects.

They are not liable for:

• Dealer service costs

• Business losses

• Customer inconvenience

• Installation or diagnostic expenses

Warranty is non-transferable unless approved by Monarch.

Returns Policy Summary

Eligible Returns

• Must be unopened and unused

• Must be in original packaging

• Return request must be made within 7 days of delivery