From dining to shopping and sightseeing, the Journey Air Elite is your ideal companion for regaining mobility and independence.
Where can I use the Journey Air Elite? +
The Journey Air Elite can be used almost anywhere, both indoors and outdoors. It can navigate a variety of surfaces including grass, carpet, dirt, and other uneven terrains.
Will it fit through my doorways? +
Yes. The Journey Air Elite's slim, streamlined design allows it to fit easily through standard household doorways.
What is the Journey Air Elite's weight capacity? +
The chair supports users weighing up to 240 lbs.
Does it come in a larger size? +
No. The Journey Air Elite is available in one standard size with a maximum user weight capacity of 240 lbs. Specific dimensions can be found in the Product Specifications section.
I only have one good hand. Is the Journey Air Elite for me? +
Yes. The Journey Air Elite is fully joystick-controlled with one hand, and the joystick can be mounted on either the left or right armrest.
Is the Journey Air Elite a good option for disabled or handicapped users? +
The Journey Air Elite is a personal electric mobility chair. Users must be able to safely transfer into and out of the chair. It may not be suitable for individuals who are fully unable to stand or transfer independently.
What is included with the Journey Air Elite? +
Your Journey Air Elite comes with:
• Battery
• Charger
• Footrests
• Anti-tippers
• Joystick
Only minimal setup is required out of the box.
Will Medicare cover my Air Elite? +
No. The Journey Air Elite is not currently covered by Medicare.
What accessories are available? +
Available accessories include:
• Cup or bottle holder
• Cane holder
• Extra-thick seat cushion
• Spare batteries
• Spare tires
Will the Journey Air Elite fit under a desk or table? +
Yes. Simply flip up the armrests and roll underneath a desk or table for comfortable seating.
Can I take my Journey Air Elite on an airplane? +
Yes. The Journey Air Elite is airline-friendly.
• You may ride it to the gate and down the jetway.
• Remove the lithium battery and carry it with you.
• Fold the chair and hand it to airline staff for stowage.
Be sure to check your airline’s specific policies and review FAA guidelines for battery-powered mobility devices.
Does the Journey Air Elite have reverse mode? +
Yes. The chair includes powered reverse for easier maneuvering.
Can I manually push the Journey Air Elite? +
The chair can be pushed easily when no rider is seated. It is not intended to be pushed with a rider as a manual wheelchair alternative. You may also lock the chair to prevent pushing if desired.
Is the footplate adjustable? +
The swing-away footplate is not adjustable, but the overall chair design accommodates users of many sizes.
Is the seat or backrest adjustable? +
The seat and backrest are not adjustable. Some users add an extra cushion for increased comfort.
Can it be used on heavy carpet or padded flooring? +
Yes, but users near the 240-lb weight limit may find it harder to drive on thick carpet at low speed. Increasing the speed setting improves performance on padded surfaces.
How long will the battery last on a single charge? +
Up to 10 miles per charge depending on user weight, terrain, and speed.
How long does the battery last before needing replacement? +
Battery life varies with usage, but many users report several years of use before replacement is needed.
How long does it take to charge the battery? +
Charging typically takes 6–8 hours depending on remaining battery level.
How do I know when the battery needs charging? +
A battery indicator light on the joystick control panel displays the current charge level.
Is the battery included in the total weight? +
Yes. The chair weighs 29 lbs including the battery.
Will the charger work in foreign countries? +
Yes. The charger works with 100V–220V outlets worldwide. You may only need a plug adapter for different outlet shapes.
Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship and assembly. A standard twelve (12) months warranty from the original purchase date applies to the core list of Journey products under normal use in accordance with specifications and warnings and with some limitations, exclusions, restraints or extensions including but not limited to parts, labor, service and other specific considerations. (Specific additional limitations and extensions of warranty, particularly as they relate to the Journey Health & Lifestyle® line of mobility products, can be found in the Addendum below.) If within the twelve-month warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall, at the option of Journey Health & Lifestyle®, be repaired or replaced. Contact Journey Health & Lifestyle® before sending any product for warranty repair or replacement. Do not send any product without our prior written consent.
Limitations and Exclusions
This warranty does not cover damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, normal wear and tear, damage in shipment, improper operation or failure to follow instructions according to the User Manual, component failure, improper storage, neglect of prescribed maintenance procedures, repair or attempted repair or modifications made or authorized by anyone other than Journey Health & Lifestyle®, normal gradual reduction in battery performance due to heavy use, deterioration due to external factors such as extremes in temperature or humidity, corrosive atmosphere or other natural events such as lightning, flood or circumstances beyond the control of Journey Health & Lifestyle®.
This warranty applies in North America only and is extended only to the original purchaser of the product when purchased directly from Journey Health & Lifestyle® (USA) and is nontransferable. This warranty gives you specific legal rights, and you may also have other legal rights which vary from place to place.
The foregoing warranty is exclusive and in lieu of all other express warranties or implied warranties, if any, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, and shall not extend beyond the duration of the express warranty provided herein. Journey Health & Lifestyle® shall not be liable for any consequential or incidental damages whatsoever and disclaims any liability beyond the initial purchase price of the product.
Addendum
In addition to the previously cited provisions and limitations, other warranty considerations for the line of Journey Health & Lifestyle® mobility products (Zinger, Zoomer, Zoomer Lite, Perfect Walker, So Lite Wheelchair, So Lite Scooter, So Lite Glide, all UPWalkers) include the following extensions and exclusions:
In addition to the previously cited provisions of the standard one-year warranty above, the frame, mechanical and electrical components including the motor of each mobility product in the Journey Health & Lifestyle® mobility line is further specifically warrantied for the same twelve-month period. In addition, warrantied instead for a six- (6) month period are the originally supplied battery, tires, fabric seat, seat back and seat cushion, all guaranteed to be free from defects in materials and workmanship for a period of six (6) months from the original purchase date.
If, within such warranty period, any component or part shall be proven to the satisfaction of Journey Health & Lifestyle® to be defective, the product shall at the option of Journey Health & Lifestyle® be repaired or replaced with new or refurbished product components. In some cases an installation kit with instructions may be provided to the owner to facilitate installation of a replacement product component. Warranty relating to mobility products does not include any labor charges incurred in product component installation. The warranty period of the repaired or replaced product shall terminate with the termination of the warranty period for the original product. The sole obligation of Journey Health & Lifestyle®, and the customer’s exclusive remedy under this warranty, shall be limited to such repaired or replaced product.
In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the UPbed Standard include one-year service with full coverage on parts, including labor, and two-to-three-year full coverage on parts (no labor), and four-to-ten-year coverage on bed frame and non-electric mechanisms. Coverage for the UPbed Independence includes two years on components and 10 years on the bed frame.
In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the Journey Health & Lifestyle® lift chair line include a lifetime warranty on the lift mechanism and frame, and three-year warranty on the electronic components.
In addition to the previously cited provisions and limitations of the standard one-year warranty above, additional warranty considerations for the PSC include a lifetime limited warranty on the lift mechanism and frame, and three years on electronic components.
FREE Shipping
30-Day Return Policy
24/7 Support
FSA/HSA Eligible
