Is the seat height adjustable? +
The seat is not adjustable. It’s intentionally designed with a low profile for safety and stability (low center of gravity) and comfortably accommodates riders from 4’11” to 6’6”.
What is the ground clearance? +
Dashmoto® offers 5.75″ of ground clearance for smooth navigation over curbs and uneven surfaces.
How high is the seat from the ground? +
The seat base sits 19.5″ off the ground for easy mounting and dismounting.
Is Dashmoto® water resistant? +
Yes, Dashmoto® is water-resistant against splashes and light spray. It’s not waterproof and should not be submerged.
The foot peg feels small. Are adaptive solutions available? +
While custom adaptive accessories aren’t currently offered, many third-party solutions (e.g., Velcro or pedal straps) can be added. For stability, the peg is wrapped in non-slip silicone.
Does Dashmoto® include reflectors? +
To preserve a sleek indoor look, traditional reflectors aren’t included. Instead, Dashmoto® features integrated front and rear LED lights for outdoor visibility. Users may add reflectors if desired.
Does the seat have armrests? +
No. Dashmoto® is designed without armrests to encourage two-hand control and reduce weight for better portability.
Where is the battery located? +
The removable lithium-ion battery is stored under the seat for balanced weight distribution.
How long does it take to charge the battery? +
About 2.5 hours for a full charge, providing up to 15 miles of range depending on speed, terrain, and rider weight.
Is Dashmoto® foldable? +
Yes. It features a one-click folding mechanism and a removable seat for compact storage and easy transport.
How much space does Dashmoto® occupy when folded? +
With the seat removed: Height: 17″ (43 cm), Length: 40.6″ (104 cm), Width: 23.6″ (60 cm).
Does Dashmoto® fit all body types? What is the weight capacity? +
Yes. Weight capacity up to 375 lbs (170 kg), supported by a durable carbon fiber frame and ergonomic seating.
How much does Dashmoto® weigh? +
With seat: 42 lbs (19 kg) | Without seat: 26 lbs (12 kg).
Is there a user manual available online? +
Yes. Each unit includes a manual. You can also view the online manual here:
Dashmoto® User Guide. Additional tips and care guides are available on our blog.
Can Dashmoto® be customized with accessories? +
Available colors: Carbon Black, Shark Blue, Senna Orange, and Lunar White. A Dashmoto® saddle bag accessory is available for mounting behind the seat.
Is Dashmoto® covered by Medicare or insurance? +
No. Dashmoto® is not classified as a medical device and isn’t covered by Medicare or standard insurance plans. Check with your insurer for any exceptions.
Where do you ship? +
We currently ship the Dash 3 within the contiguous U.S. Shipping to Alaska or Hawaii is available with an additional charge of $495. Remote or hard-to-reach deliveries may incur extra fees.
How do I place an order? +
Click the “Add-To-Cart” button on our website and follow the checkout steps.
Do you offer payment plans? +
Yes. Flexible installment options are available via Shop Pay.
How does Shop Pay Installments work? +
At checkout select Shop Pay Installments, provide requested details (DOB, income, last 4 of SSN), choose a plan, and complete your purchase. Eligibility, terms, and conditions vary; see the Shop Pay site for the latest information.
Frequently Asked Questions – Riding & Everyday Use
How do I start the ride? Does it need keys? +
No keys required. Press the start button to power on and ride.
How do the different riding modes work? +
Dashmoto® offers three modes:
-
Walk Mode (up to 4 mph): Crowded spaces (airports, supermarkets).
-
Cruise Mode (up to 8 mph): Casual neighborhood rides.
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Sport Mode (up to 18 mph): Commuting or faster travel.
Is Dashmoto® suitable for daily commuting and casual use? +
Yes. It’s designed for everyday commuting and casual rides, including riders seeking alternatives to traditional commuting and those with mobility challenges.
Can Dashmoto® be used in the rain or bad weather? +
Dashmoto® is water-resistant (light rain/splashes). Avoid heavy rain, storms, and flooded areas for safety and longevity.
Can it ride on grass and gravel? +
While not all-terrain, it can handle mild surfaces such as compact dirt paths, groomed grass, light gravel, and uneven pavement.
Watch Video.
How does Dashmoto® handle hills and inclines? +
It can comfortably manage slopes up to 12°, suitable for typical urban terrain.
Does Dashmoto® have anti-theft features? +
Yes. A PIN password lock prevents unauthorized starts. You can also remove the battery. For added security, use a bike or cable lock when unattended.
Can I take Dashmoto® on a cruise? +
Yes. Many riders use Dash 3 on cruise ships. Check with your cruise line for specific policies.
Is Dashmoto® airline-approved? +
Yes. It’s FAA-compliant. You may ride in the airport and gate-check the unit. Remove the battery (up to 300 Wh) and carry it on.
What is the battery lifespan and how do I replace it? +
The UL-certified lithium-ion battery typically lasts around 5 years with daily charging. When it reaches end-of-life, contact our team for replacement service.
How do I maintain my Dashmoto®? +
Routine care:
- Wipe clean regularly
- Maintain tire pressure at 45 psi
- Avoid exceeding weight, speed, or terrain limits
Helpful guide:
Cleaning Your Dashmoto®.
Are the tires and brakes replaceable? +
Where is it safe to reverse with Dashmoto®? +
Reverse only on flat, even surfaces with clear visibility. Avoid reversing on slopes or uneven ground—especially downhill—due to tipping risk. On inclines, always move forward.
Frequently Asked Questions – Safety & Regulations
Do I need to wear a helmet? +
Yes. If riding outdoors above 4 mph, wear a helmet. Some regions require helmets by law—check local regulations.
How safe are Dashmoto® batteries? +
Batteries meet stringent industry standards and are UL 2271 certified for personal e-mobility safety.
Where is it legal to ride Dashmoto®? +
Laws vary by state/city. For riders with disabilities, the ADA generally allows mobility scooters on sidewalks, in public buildings, and most public spaces unless safety concerns apply. Always ride responsibly and at pedestrian-friendly speeds in crowded areas.
Is Dashmoto® legal where I live? +
Regulations are evolving. Check with local transportation authorities for guidance in your area.
Where is Dashmoto® made? +
Designed in San Francisco, California, refined with partners in New Zealand, and manufactured in Taiwan with precision engineering and strict quality control.
dashmoto® comes with a one-year warranty and service (not including wheels and brakes).
