Directional sound technology for focused listening
Superior Sound Quality
Enjoy crystal-clear conversations with the all-new A2 Max™ chip, delivering our most powerful and crisp sound experience yet.
Directional Sound Technology
Effortlessly locate where sounds are coming from with advanced directional sound technology for greater awareness and precision.
Easy Setup
The ion Series is ready to use straight out of the box—no hearing test required. Simply click a button and start hearing better instantly.
A Mode for Every Moment
Choose from multiple hearing modes designed for different environments, ensuring personalized sound wherever life takes you.
App-Controlled Experience with the Ion Pro
Easily block out distractions, stream audio and calls, optimize sound for your environment, and switch between preset modes — all with a simple tap.
Switch between environmental modes with ease — without ever touching your hearing aids.
Control the volume and monitor battery life from one simple screen.
The ion Pro app delivers our most impressive sound yet, with 5 personalized sound profiles created by audiologists & Grammy-winning sound engineers.
FAQ's
Will Audien work for me?
Our hearing devices work for the majority of users. If they don’t work for you, no problem — we offer a 45-day money-back guarantee, so there’s no risk in giving them a try.
How are these so affordable?
Audien Hearing eliminates costly middlemen like sales reps, hearing centers, and audiologists. This allows us to deliver technology comparable to $5,000 prescription devices at a fraction of the cost.
Will these help with tinnitus?
Thousands of customers have reported that Audien hearing aids help reduce their tinnitus symptoms, including ringing in the ears.
Are these as good as higher-priced prescription hearing aids?
While Audien devices don’t include every advanced feature found in $5,000 models, they offer all the essential features needed to improve your hearing — at about 95% less cost. Over a million customers have experienced success, and if you’re not satisfied, you can return them and explore other options.
Do I need to see a doctor or take a hearing test?
No doctor visit or hearing test is required. Audien hearing aids are ready to use right out of the box.
Will these be too big for my ears?
Not at all! Our patented design is compact, lightweight, and comfortable. We offer two different models to ensure a perfect fit and sound quality for most users.
Is this covered by insurance?
No, insurance does not currently cover OTC hearing aids. However, we do accept FSA and HSA cards for easy payment at checkout.
How long does it take to recharge?
Charging takes approximately 4 to 6 hours.
Are these amplifiers?
No. These are true FDA-cleared over-the-counter hearing aids — not simple sound amplifiers or low-cost alternatives.
What is the little thing sticking out of the hearing aid?
That’s the “pull line” or “removal antenna,” designed to make it easy and safe to remove the device from your ear. While it can be removed, we recommend keeping it attached for convenience.
When can I expect my order?
Fast shipping! We process all orders within 24–48 hours. Most customers receive their devices within 3–5 business days.
Videos
Getting the Most Out of Your Product
Our Head of Audiology, Dr. Rachel Trinker, has prepared a quick guide to help you get started and maximize your hearing experience.
The ion Pro tutorial above is a great resource to answer your set-up questions, but feel free to also read these steps below:
Initial Setup: Ensure Bluetooth is turned on in your phone settings. Open the Audien Ion Pro app and follow the onboarding steps to connect the hearing aids to the app.
Hands-Free & Streaming Connection: After the initial setup, you will need to establish a second Bluetooth connection for hands-free calling and streaming audio. This involves going to the 'Device' page in the app and selecting 'Hands-free & Streaming' to initiate the connection. (Add photo)
Compatibility Check: The Ion Pro is compatible with iPhone models 11-15 (iOS 13+) and Samsung Galaxy S20-24, as well as Android devices running version 13 or higher. If your smart phone is not on this list, there’s a good chance that it will still work, but functionality is not guaranteed.
Troubleshooting: If you encounter issues, ensure both hearing aids are charged, forget the device in your phone's Bluetooth settings, and reconnect through the app. If one hearing aid isn't connecting, test them individually to identify any connectivity issues.
Connection Range: Maintain a distance of under 10 meters (preferably within 5 meters) from your phone for optimal performance.
If after following these steps and watching the videos you are still experiencing issues please reach out to our support team here.
I am having trouble with hearing profiles or modes.
Hearing profiles and environmental modes in the ion Pro serve different functions in customizing your hearing experience.
1. Hearing Profiles: Your hearing profile is one of the most exciting features that we have for the ion Pro— think of it as a custom profile designed to more closely match your specific type of hearing loss. Selecting your best-match hearing profile as seen in the above tutorial video will help improve your listening experience across all environments and situations.
2. Environmental Modes: In contrast, environmental modes adjust the hearing aid settings based on the user's current environment, such as watching TV, being in a crowded place, or having a one-on-one conversation. These modes are designed to optimize the hearing experience for specific situations but do not alter the fundamental gain settings across all frequencies like hearing profiles do. You can easily experiment with these modes on your ion Pro app to find the best fit.
If after following these steps and watching the videos you are still experiencing issues please reach out to our support team here.
I am hearing background noise/white noise/my own voice
Hearing the sound of your own voice, white noise, or other unusual sounds (often referred to as the occlusion effect) is completely normal at first because your brain isn’t used to hearing those sounds. This will go away after 3-4 weeks of daily use.
Solution: In order for your brain to adjust to the new sounds you are experiencing you must wear your new hearing aids every day, for at least a few hours. This can be uncomfortable at first, but we promise after 3-4 weeks you will not want to go without them!
Additional steps:
1. Fit and Seal: The fit of the hearing aids is crucial. If they do not create a proper seal in the ear canal, external sounds can leak in, causing a mix of amplified sounds and background noise. Be sure to try all different ear dome sizes and styles to find a snug fit.
2. Volume Settings: If the volume is set too high, it can amplify speech and background noise to an uncomfortable level. Lowering the volume through the app may help reduce this issue.
3. Hearing Profile Settings: Picking the wrong hearing profile may lead to excessive background noise or discomfort with how your voice sounds. Be sure to try all hearing profiles to find one that makes for the most comfortable listening experience. We also recommend toggling background noise reduction on and off, and experimenting with the environmental modes.
4. Feedback and Whistling: The ion Pro features advanced feedback suppression technology; however, if there is a poor fit or if the hearing aids are positioned incorrectly, feedback can occur, resulting in whistling or echoing sounds that may be perceived as noise.
If after 3-4 weeks of daily use you are still experiencing this issue please contact our support team here.
Solution: The most common reason the sound might be muffled on your ion Pros relates to changing your wax guard. Wax buildup can obstruct sound– be sure to watch the above tutorial video and frequently change your wax guards (at least every 1-2 weeks).
Additionally, you may want to check your volume and make sure it’s set to an appropriate level. You can adjust the volume using the app or the manual controls on the hearing aids. If the volume is too low, it may cause the sound to appear muffled.
If after following these steps and watching the videos you are still experiencing issues please reach out to our support team here.
What do the lights mean? How does it charge? How long does it last for?
Answer: The ion Pros use a portable charging case with indicator lights to show the charging status. When the hearing aids are placed in the charging case, you should hear a magnetic 'click' indicating they are properly seated. The lights on the front of the case indicate the charging status:
Green Light: The hearing aid is fully charged.
Red Light: The hearing aid is currently charging.
No Light: There is no power going to the charging case or the hearing aids.
The hearing aids should be left in the charging case for at least 4-6 hours to achieve a full charge. Once fully charged, the Ion Pro hearing aids can last up to 16 hours when used solely for hearing aid functions without Bluetooth streaming. However, if Bluetooth is used for streaming or calls, the battery life may decrease significantly, so if you are not actively using Bluetooth, we recommend switching it off on your phone to preserve battery life.
Originally purchased the atoms... Then within the 45 day period, I upgraded to the ion pro Bluetooth... My only complaint would be the BLUETOOTH volume wish was louder.... But as far as one on one communication...two thumbs up!!
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Patrick
Anyone with hearing lost
Recommend to anyone
I have the behind the ear pair ION pro the ar a small size you don't even know you are wearing them ,This is great a purchase for someone with moderate hearing loss like me and once put them on you can turn the TV down and hear things that I haven't heard in a long time . I would definitely buy this product again
P
Patrick
Anyone with hearing lost
Recommend to anyone
I have the behind the ear pair ION pro the ar a small size you don't even know you are wearing them ,This is great a purchase for someone with moderate hearing loss like me and once put them on you can turn the TV down and hear things that I haven't heard in a long time . I would definitely buy this product again
Pro OTC Hearing Aids
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Waurane Hodge
Better than Expected!
Very straightforward buying process. These work better than my old $5000 pair!
D
Donna Wright
They are very powerful
They are wonderful for people that have room behind the ears for them, but I wear glasses and my ears are very close to my head. I need an authorization to send them back for a refund
